EFQM / BEM

The European Foundation for Quality Management (EFQM)

Some of the benefits experienced by clients:

• Can be used as a comprehensive umbrella framework integrated with Investors in People, ISO9000, Charter Mark, BARMARK and Lexcel rather than a series of separate initiatives
• Enables an holistic view of quality improvement across the whole organisation
• Focuses on both what is achieved (results) and how things are done (enablers)
• Relevant at all levels of the organisation - enabling everyone to self-assess where they are, expressed in their own language- within the same overall framework
• Enables organisational development and performance to be measured both within the organisation and externally with world class organisations.
• Results achieved which organisations attribute to EFQM include: quality of service, increased customer satisfaction, improved staff satisfaction, increased competitiveness, better cross-functional co-operation and commitment by people throughout the organisation.

We can help you to gain recognition under different standards for the same work and so gain all the benefits of recognition without duplicating effort or wasting precious time.

Contact us to discuss what you would like to achieve. Use our knowledge to help you decide on the best option for your organisation.