Dealing with Difficult People
The ability to lead difficult individuals out of unproductive situations to improve performance and better working relationships is an essential management skill.
Difficult people absorb our time and energy and often stop us from achieving our goals. Developing an understanding of why people are difficult helps us to anticipate who will be difficult and take action to prevent problems and reduce conflict.
Our one-day workshop will equip you with the insight, skills and confidence to handle difficult working relationships and create positive outcomes from negative situations. It will help you to identify and understand problem relationships and analyse your options for resolving issues.
It will also give you the practical techniques needed to work towards co-operation and show you how to cope if open conflict arises. It will enable you to handle real-life situations and develop first-class people skills required to manage staff effectively.
Key Outcomes
- Understanding how to identify & understand difficult people
- Analysing your options for resolving issues
- Preparing and working for co-operation
- Managing open conflict calmly and objectively
- Managing effectively the difficult and/or under-performing employee
- Creating positive outcomes from difficult situations
"This has given me the insight and confidence to confront and deal with a difficult relationship that I have been avoiding for far too long!" (Partner)
Designed to complement this workshop - Dealing with Difficult People by Christina Osborne - Chief Executive of Business Solutions