Books - Dealing with Difficult People

This title is part of a series which offers bite-sized chunks of information to help equip managers with the skills to meet new challenges, improve efficiency and be successful.

When you need inspiration on how to deal with difficult people, this book offers practical solutions for solving disagreements between colleagues, supervisors and customers. Simple checklists are included to help the reader anticipate problems and find the best solutions for challenging situations. Flow charts and diagrams explore different options for taking actions and provide useful examples.

UK edition, Publisher: Dorling Kindersley ISBN: 0-7513-1289-4

Author: Christina Osborne, Chief Executive of Business Solutions

Dealing with people is also available in different language editions

Dutch Edition
ISBN: 90-5466-622-6

French Edition
ISBN: 2-84270-390-1

German Edition
ISBN: 3-8310-0449-8